(Please note: We are currently in peak season. During this time, orders normally ship in 1-3 weeks) If you need a guaranteed earlier delivery, please be sure to select the $25 RUSH option at checkout and your frame will ship in 2-3 business days.

Order fulfillment:
Each frame is custom made in Kennesaw, GA and usually ships 2 to 5 business days from receipt of your order. Longer ship times may apply during peak season and for any special request. If you need a guaranteed earlier delivery, please be sure to select the $25 RUSH option at checkout. Please note - We will be closed June 30th - 4th.

Checking on the status of your order? Simply click here or on the chat window at the bottom right of your screen and give us the name of the person it is shipping to. If a representative is not currently available, you will receive a response immediately upon their return.


Guarantee:
At Professional Framing Company, we stand behind our products and customers. That is why we have a 100% satisfaction guarantee behind every purchase. *Please note that custom frames, other than those readily offered on our website, are non-refunadable.

Damage During shipping:
Our record is exceptional when it comes to frames being delivered without damage, however, with any fragile piece, it does occur. If your diploma frame arrives damaged, simply contact us at 1-800-633-0579 and we will arrange to have a replacement sent to you as soon as possible.

Return Policy:
If, for any reason, you are not completely satisfied with our products, simply contact us within 30 days of receiving your frame and we will arrange to have your purchase replaced, exchanged or refund the amount of the frame(s) to you excluding shipping charges. Customized frames are non-refundable.

Shipping:
We use FedEx ground to ship our frames within the 48 contiguous states. International shipping available (Additional Shipping charges apply).

Information Request
For additional information regarding our products or services please call us at 1-800-633-0579 or e-mail us at info@professionalframing.com.

Our hours are 8:00am - 4:30pm, Monday - Friday. We will be closed June 30th - 4th.